Strategic Account Manager

About the role

The Strategic Account Manager leads Fooda’s largest and most strategic client partnerships, ensuring health, outcomes, and growth across a portfolio of locations. This highly visible, field‑forward role blends client ownership, operational oversight, and data‑driven decision‑making.

Key responsibilities

• Own performance and outcomes of a portfolio of strategic client locations, partnering with onsite teams on execution.
• Serve as the primary day‑to‑day client contact, providing proactive communication, issue resolution, and high satisfaction.
• Maintain a regular onsite presence, building relationships, assessing performance, and supporting teams.
• Lead Client Business Reviews, aligning internal teams and client stakeholders around performance insights and strategy.
• Analyze operational, financial, and usage data to identify trends, risks, and growth opportunities, translating insights into actionable recommendations.
• Identify and support upsell and expansion opportunities, collaborating closely with Sales and Operations.
• Work cross‑functionally with Sales, Restaurant Partnerships, Market Operations, and Finance to deliver a cohesive client experience.
• Provide guidance and oversight to any dedicated onsite or program support resources aligned to the portfolio.

Required profile

• Strong client‑facing leadership with a focus on relationship building.
• Ability to travel regionally (approximately 35% of the time) and maintain a regular onsite presence.
• Data‑driven mindset with experience analyzing operational and financial metrics.
• Proactive problem‑solver who can drive client satisfaction and growth.

Required skills

What we offer

• Opportunity to lead high‑impact client partnerships in a fast‑growing food‑tech company.
• Collaborative, cross‑functional environment with strong growth potential.