Strategic Account Manager – Clinical Solutions

About the role

Join Elsevier’s Clinical Solutions team as a Strategic Account Manager and drive growth of SaaS‑based evidence‑based content across hospitals, health systems and home‑health organizations in the United States and Canada. You will act as the primary sales contact and trusted advisor for a portfolio of healthcare clients, ensuring adoption, minimizing churn and expanding the relationship.

Key responsibilities

• Develop proactive engagement strategies, health checks and business reviews to secure renewals and long‑term value.
• Analyze product usage, identify risk signals early and take action to mitigate churn.
• Negotiate mutually beneficial contracts and drive upselling and expansion opportunities aligned with client goals.
• Build deep, trusted relationships with clinical, administrative and IT stakeholders.
• Own the end‑to‑end sales process for renewals and expansions, from discovery through negotiation and closing.
• Collaborate with Sales Executives, Customer Success and product teams to share market feedback and shape improvements.
• Accurately forecast and manage pipeline using Salesforce CRM.

Required profile

• 2+ years of experience in healthcare sales or account management, preferably SaaS or information solutions.
• Bachelor’s degree (or equivalent).
• Proven success in renewal management, upselling or cross‑selling.
• Strong presentation, communication and strategic thinking abilities.
• Comfort presenting to and influencing clinical, operational and executive stakeholders.
• Ability to thrive in a fast‑paced, deadline‑driven environment.

Required skills

• Salesforce CRM
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word