Staff Assistant I – Airport Hub/Gateway

About the role

Join the Airport Hubs & Gateway team within American Airlines' Customer Experience Division as a Staff Assistant I. You will provide essential administrative support to keep airport operations running smoothly while enjoying travel perks and a collaborative environment.

Key responsibilities

• Coordinate meeting arrangements, manage phone coverage, greet and direct visitors.
• Handle mail, order and distribute office supplies, reconcile P‑card spending, and track employee anniversaries and birthdays.
• Arrange travel and hotel accommodations for staff.
• Assist in preparing management presentations and special projects.
• Troubleshoot and escalate office technology issues, including telephone and copier equipment.
• Track onboarding tasks such as system access, locker assignments, badges, uniforms, fingerprinting and training.
• Support station event planning and execution, including crew luncheons, holiday meals and recognition events.

Required profile

• High school diploma or GED equivalent.
• Previous office or clerical experience.
• Ability to prioritize work, pay attention to detail and meet deadlines in a fast‑paced environment.
• Self‑motivated with strong organizational skills.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft PowerPoint.

What we offer

• Travel perks: access to 365 destinations on over 6,800 daily flights.
• Comprehensive health, dental, vision and prescription benefits from day one.
• Wellness programs, virtual doctor visits and flexible spending accounts.