SRE Production Support Engineer

About the role

We are looking for an experienced SRE Production Support Engineer to join our team in Malvern, PA. The role focuses on ensuring the reliability and performance of mission‑critical applications in a fast‑paced, on‑site environment.

Key responsibilities

• Provide L2/L3 production support for mission‑critical applications.
• Monitor application health, infrastructure, and platform performance.
• Respond to production incidents and restore services within SLA.
• Perform root cause analysis and implement permanent fixes.
• Troubleshoot application, middleware, infrastructure, and database issues.
• Participate in a 24x7 on‑call production support rotation.
• Automate repetitive operational tasks using scripting.
• Support production deployments, release activities and maintain runbooks.

Required profile

• 5+ years of experience in production support or site reliability engineering.
• Strong background in L2/L3 incident handling and on‑call rotations.
• Ability to analyse root causes and drive long‑term improvements.
• Excellent troubleshooting skills across application, middleware, infrastructure and database layers.
• Proactive attitude toward automation and process optimisation.

Required skills

• Shell scripting
• Bash
• AWS
• Azure
• Docker
• Kubernetes
• Terraform
• Ansible
• Jenkins
• CI/CD pipelines
• Nginx
• Grafana