Sr. People Operations Manager

About the role

This senior People Operations role is responsible for shaping and running the core employee experience across a fast‑growing, distributed organization in the United States. You will own the full employee lifecycle—from onboarding through off‑boarding—ensuring consistency, compliance, and clarity across all HR processes while supporting a remote workforce.

Key responsibilities

• Own and continuously improve People Operations processes across the employee lifecycle, including onboarding, role changes, leave, and off‑boarding.
• Serve as the primary internal liaison with external HR/PEO partners, coordinating payroll, benefits, compliance, and employee updates.
• Design, deliver, and manage end‑to‑end onboarding programs for new hires in a remote environment.
• Maintain HR systems, employee records, documentation, SOPs, workflows, and internal policy resources with accuracy.
• Coordinate employee‑relations intake, documentation, and investigations support, escalating complex matters as needed.
• Administer and track leave of absence processes, accommodations, and related communications in partnership with external providers.
• Ensure HR compliance for a multi‑state workforce, including policy updates, required notices, and training tracking.
• Support employment verification and clearance processes while safeguarding confidentiality.
• Partner with leadership to improve remote culture, engagement initiatives, and internal communications.
• Identify operational gaps and implement scalable improvements to People Operations systems and workflows.

Required profile

• 6+ years of experience in People Operations, HR Operations, or employee lifecycle management.
• Proven experience managing HR processes for remote and/or multi‑state workforces.
• Hands‑on experience working with a PEO, CPEO, or external HR/payroll/benefits provider.
• Strong understanding of U.S. employment compliance fundamentals and HR best practices.
• Experience supporting employee‑relations processes, documentation, and sensitive HR matters.
• Experience coordinating leave administration and accommodation processes.

Required skills