Sr. Manager, Sales Operations OTC

About the role

Alcon is seeking a Senior Manager to lead Sales Operations for its over‑the‑counter (OTC) business. The role is responsible for driving sales effectiveness, managing the end‑to‑end S&OP process and supporting revenue and margin targets.

Key responsibilities

• Own and continuously improve the full S&OP cycle, facilitating monthly demand, supply and executive meetings.
• Prepare and present executive‑level S&OP summary decks, translating data into clear narratives for leadership.
• Integrate account‑level intelligence, promotional plans, new product launches and distribution changes into demand forecasts.
• Lead commercial innovation projects, develop SOPs and workflow documentation.
• Manage product launch, lifecycle and downstream commercial strategy (MAP/3P).
• Partner with transportation and sales to drive cost‑to‑serve efficiencies for OTC customers.
• Act as primary commercial contact for Collaborative Planning, Forecasting and Replenishment (CPFR) activities, building strong relationships with customers and internal supply‑chain teams.
• Monitor retailer inventory, identify supply or service risks and lead communication on demand changes and inventory optimization.

Required profile

• Bachelor’s degree or equivalent experience (e.g., high school + 15 years, associate + 11 years, M.S. + 4 years, PhD + 3 years).
• Extensive experience in sales operations, S&OP management and commercial planning.
• Strong analytical and presentation skills with the ability to influence senior leadership.
• Fluent in written and spoken English.

Required skills

• Proficiency in S&OP processes and demand forecasting.
• Experience with Collaborative Planning, Forecasting and Replenishment (CPFR).
• Ability to create executive‑level presentations and data visualisations.