Spa Receptionist – Front Desk & Patient Services

About the role

The Spa Receptionist is the first and last point of contact for patients visiting the dermatology spa. Working closely with the Office Administrator and the Director of Spa Operations, you will ensure smooth front‑office operations and a welcoming environment that supports both clinical and cosmetic services.

Key responsibilities

• Greet patients with a calm, welcoming attitude and provide refreshments and pre‑appointment paperwork.
• Manage a multi‑line phone system, schedule appointments, and send reminder calls with pre‑treatment instructions.
• Maintain clean, organized front‑desk, waiting areas, and treatment rooms.
• Process retail sales, up‑sell services, and drive daily revenue.
• Enter payments, claims, and adjustments in eClinical, scan documents into patient records, and handle billing alerts.
• Complete opening and closing duties, balance cash, prepare bank deposits, and file daily reports.
• Support in‑house and off‑site promotional events as needed.

Required profile

• Patient‑focused with a strong service orientation.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize workflow, and maintain confidentiality.
• Attention to detail for paperwork, scheduling, and cash handling.

Required skills

• Proficiency with eClinical software for scheduling, billing, and record management.
• Experience operating a multi‑line phone system.