Solutions Engineering Manager

About the role

Zip is seeking a commercially sharp, technically credible Solutions Engineering Manager to lead the US merchant integration function. This player‑coach role sits at the intersection of Sales, Product, and Engineering, owning the full technical lifecycle from pre‑sales design through post‑launch support.

Key responsibilities

• Lead and scale an agile scrum engineering team, managing sprint planning, backlog refinement, and delivery cadences.
• Design playbooks, standards, and escalation frameworks to turn one‑off integrations into repeatable, scalable processes.
• Partner with enterprise merchants to translate complex business needs into scalable technical solutions.
• Synthesize insights from merchant relationships to influence product and platform decisions.
• Build and maintain deep expertise in payments, BNPL, and Zip’s platform, documenting and sharing knowledge across the team.

Required profile

• Proven experience leading technical teams in a fast‑growth, high‑impact environment.
• Deep expertise in payments and integration technologies.
• Strong ownership mindset and customer‑obsession.
• Excellent communication skills with C‑level stakeholders.

Required skills

• Payments integration
• API design and development
• E‑commerce platform integration
• Buy Now Pay Later (BNPL) solutions
• Agile Scrum methodology
• Integration architecture

What we offer

• Remote‑first work model with optional in‑person collaboration at our Manhattan office.
• Opportunity to shape the integration strategy of a leading BNPL provider.
• High‑growth, fast‑paced environment with strong influence on product direction.