Software Implementation Consultant - Financial

About the role

PointClickCare, a health tech company serving over 30,000 provider organizations, is hiring a Software Implementation Consultant (Financial) for its Professional Services, Practice Delivery team. The consultant acts as the principal liaison with the customer to implement best practices that drive optimized business outcomes in Long-Term and Post-Acute Care settings, building strong customer relationships and advising on solution configuration and business practices. The role reports to the Senior Manager, Professional Services.

Key responsibilities

• Translate and document customer expectations, business processes and goals, and lead detailed business discovery to define a delivery approach.
• Translate technical requirements and configure the system (more complex than entry level).
• Build strong customer relationships and act as a trusted advisor, considering the impact on the customer's business and daily workflows.
• Partner with project managers and training specialists to create and run on-time, high-quality implementation plans.
• Anticipate and communicate issues, risks, escalations, timelines and delays to the project team.
• Lead and support customer change management, including user readiness and acceptance plans.
• Maintain knowledge of multiple product offerings and the end-to-end solution.
• Travel to customer sites and hold meetings and presentations when needed.

Required profile

• Post-secondary education in accounting or technology preferred.
• Foundational understanding of AI and enthusiasm for exploring it.
• Healthcare industry experience preferred.
• Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes.
• Experience managing multi-resource project teams and taking accountability for projects.
• Results-oriented, adaptable problem solver who can work independently and learn new technologies quickly.

Remote roles involve occasional travel to the Mississauga and/or Salt Lake City offices for onboarding, team events and meetings; hybrid roles require living within commuting distance of the listed location.