Software Development Engineer 2 - Amazon Connect Customer

About the role

Amazon Connect is an AI-powered customer experience solution, and the Customer Engagement Experience organization builds the applications, services and developer tools that help businesses deliver personalized, proactive service to customers. This team works on Blitz, a unified architecture combining the hosted widget, agent chat and mobile renderings, and puts AI at the core of conversational interactions. The role involves shaping AI-powered customer conversations, solving hard problems at scale and making big architectural decisions.

Key responsibilities

• Design and code solutions starting from broadly defined problems, working in an agile environment to deliver high-quality software.
• Work deeply into emerging serverless AWS technologies.
• Consider business opportunities, operational issues, architectural diagrams, scalability, security and the customer perspective in each conversation.

Required profile

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture experience (design patterns, reliability and scaling).
• 1+ year of software development engineer or related experience.
• 1+ year designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software using C#, C++, Java or Perl.
• 1+ year of object-oriented design experience.
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field.
• Experience with at least one programming language.

Required skills

• C#, C++, Java or Perl
• Object-oriented design
• Serverless AWS technologies

Preferred: 3+ years of full software development life cycle, including coding standards, code reviews, source control, build processes, testing and operations. Base salary range in Seattle is 143,700 to 194,400 USD annually, with sign-on payments and RSUs; benefits include health insurance, 401(k) matching, paid time off and parental leave.