Site Lead (NE III) – Government Network Operations

About the role

AT&T Global Public Sector, which supports the intelligence community with secure, IP-enabled, cloud-based network solutions, is hiring a Site Lead (NE III) for a full-time, onsite position in Las Cruces, New Mexico. The role works five days a week at a government customer site, supporting the customer's computer data communications systems, including design specifications, testing and inspections, upgrades and hardware and software solutions. No relocation is offered.

Key responsibilities

• Lead a team of 8-12 Tier II Network Engineers responsible for the operations and maintenance of a complex intelligence community communications network.
• Train, mentor and develop all Tier II personnel, and look after the health and wellness of all program personnel at the site.
• Manage personnel and material resources so that tasks, projects and services meet or exceed contract SLO/SLAs in line with the contract SOW and QASP.
• Coordinate internal and external resources, including vendors, to run network operations and maintenance, service delivery, recapitalizations and service enhancement projects.
• Oversee team efficiency through local quality control processes and ensure products and services meet regulatory and quality standards.
• Act as technical advisor and program representative at site, program and technical exchange meetings.
• Work with design and implementation engineers and other program areas to solve complex network issues and improve processes.
• Help the Regional Lead/Hiring Manager acquire new talent and evaluate employees.

Required profile

• 16 years of experience, which can be a combination of work history and education (equivalent to a doctorate, master's, bachelor's, associate degree or high school diploma).
• Experience leading technical network operations teams of 8-12 FTEs.
• Experience troubleshooting and solving network issues affecting the implementation, operation and maintenance of communications networks.
• TS/SCI clearance with polygraph.

Required skills

• Layer 1 and 2 networking concepts and basic routing fundamentals.
• Layer 3 protocols: OSPF, BGP and VRRP.
• TCP/IP and OSI model.
• Working knowledge of ServiceNow or similar ITSM products.
• DoD 8140 IAT Level 2 compliance.
• Desired: ITIL Foundation.

What we offer

• Salary of $78,800 - $183,700 depending on geography, experience, expertise and education.
• Medical, dental and vision coverage, 401(k) and tuition reimbursement.
• Paid time off and holidays, paid parental and caregiver leave, adoption reimbursement and disability benefits.
• Life insurance, EAP, employee wellness programs and employee discounts.