Services Engagement Manager – Quality Cloud

About the role

The Services Engagement Manager (SEM) drives successful Quality Cloud implementations for life‑science customers, representing Veeva’s full value proposition. This role sits at the intersection of sales and services, guiding projects from the sales cycle through delivery as a solution expert.

Key responsibilities

• Structure the implementation approach, set expectations, and define the project charter (staffing, timelines, costs).
• Develop and deliver proposals and Statements of Work for Quality Cloud implementations.
• Align with sales, strategy, and services teams to design customer‑specific Vault Safety strategies.
• Provide awareness of and alignment with the partner ecosystem and recommend implementation partners.
• Position managed services, training, and other solutions to ensure a positive customer experience.

Required profile

• Direct experience in Life Sciences Quality domains such as Document Management, GxP Training, Quality Event Management, Validation Management, or LIMS.
• Proven track record of meeting or exceeding team sales quotas.
• Strong written and verbal communication with executive‑level presence and facilitation skills.
• 5+ years delivering consulting services and selling professional services.
• Ability to travel up to 25% of the time and work remotely while being near an airport.

Required skills

• Cloud‑based solution deployment
• Document Management
• GxP Training
• Quality Event Management
• Validation Management
• LIMS

What we offer

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company‑paid holidays
• Retirement programs
• 1% charitable giving program
• Base salary $85,000 – $170,000 (USD) plus variable bonus and stock options