Service Writer

About the role

ASCO Equipment is hiring a full-time Service Writer in Tulsa, Oklahoma. The role sits between customers, service technicians and other departments, coordinating and scheduling preventative and other maintenance needs. Heavy equipment experience is preferred, but automotive industry experience may also translate.

Key responsibilities

• Take ownership of the customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate repair cost estimates and present them to customers
• Monitor and manage accounts receivable
• Communicate clearly with customers, technicians and the service manager, giving status updates on work orders, troubleshooting, technician progress and general questions
• Monitor phones for field technician and customer calls
• Carry out other administrative duties

Required profile

• 2+ years of experience as a heavy equipment service technician or service writer
• Ability to work in a fast-paced, high-volume dealership
• Detail-oriented, with time management and teamwork skills
• Excellent customer service and communication skills

Required skills

• Proficient computer skills
• Experience with G-Suite and other service programs

What we offer

• Health insurance paid in full, 401(k) with profit sharing and paid holidays
• Paid training and advancement opportunities
• Financial assistance for employees' children pursuing higher education through the ASCO Children's Education Program