Service Supervisor

About the role

KONE is seeking a Service Supervisor to lead local service operations in Des Moines, IA. You will be responsible for driving service business performance while ensuring safety, quality, and customer satisfaction. The role combines hands‑on maintenance oversight with team leadership and continuous improvement.

Key responsibilities

• Direct service business operations for the assigned territory, collaborating with customers and internal peers.
• Promote a safety‑first culture and achieve quality goals that support profitable results.
• Manage schedules, monitor team performance, and ensure timely completion of maintenance and modernization projects.

Required profile

• Minimum 2 + years of relevant elevator/escalator maintenance experience.
• Supervisory experience, preferably leading a union‑represented workforce.
• Associate degree in a related field or equivalent combination of education and experience.

Required skills

• Hands‑on expertise in elevator and escalator maintenance.
• Ability to implement and monitor safety guidelines and procedures.

What we offer

• Competitive annual salary ranging from $105,100 to $137,970.
• Flexible work schedule and hybrid work options.
• 401(k) employer match and additional retirement contributions.
• Comprehensive medical, dental, vision, and prescription coverage.
• Well‑being programs, tuition reimbursement, and commuter benefits.
• Paid parental, family, and medical leave, plus paid holidays.