Service Supervisor - Avondale

About the role

A full-time Service Supervisor position at the Avondale community in Phoenix, Arizona. The role oversees and performs technical and mechanical work so that the inside and outside buildings, grounds, amenities and common areas meet the company's standards for cleanliness, appearance, safety and functionality.

Key responsibilities

• Complete work orders from resident requests and routine upkeep, diagnosing defects and repairing them according to policy, safety standards and code requirements.
• Oversee the make-ready process for vacant apartments: pre-move-out inspection, punch list, scheduling vendors and contractors, obtaining supplies, finishing maintenance and inspecting completed work.
• Develop standards for the cleanliness and appearance of grounds, amenities, building exteriors, unit interiors, breezeways, curbs, signage, leasing office, garbage areas, parking lots and other common areas.
• Periodically inspect the work of other service team members, contractors and vendors, and develop corrective action plans.
• Maintain spare parts and maintenance inventory, work with the Community Manager to order supplies and tools within budget, and help develop the budget for repairs, maintenance and capital projects.
• Complete monthly preventative maintenance and support cost-control by fixing rather than replacing parts and using materials efficiently.
• Run safety meetings, keep MSDS sheets current and stay up to date on OSHA and other safety requirements.
• Treat residents respectfully, answer questions and handle complaints about maintenance promptly.

Required profile

• High school diploma, GED or related experience and training.
• Experience in property management maintenance, other building maintenance or a related trade.
• Own hand tools unless prohibited by state law, with knowledge of their safe use and maintenance.
• EPA certification Type I, II or Universal if the job involves sealed HVAC systems, and all state and local certifications required.
• Valid driver's license to operate a golf cart on the property, if applicable.
• Ability to work indoors and outdoors in all weather, and to lift up to 25 pounds alone and 50 pounds with assistance.
• Flexible schedule including call duty on evenings, weekends and holidays.

Required skills

• Proficiency in customer service and interpersonal communication.
• Reading, writing and effective communication to represent management and act as first point of contact.
• Internet, word processing, spreadsheet and database programs; property management system experience preferred.
• Basic math skills for reviewing financial, administrative and legal documents.

What we offer

• Medical, dental, vision, disability and life insurance, with low employee medical costs.
• Paid time off: 15 vacation days, 4 personal days, 10 sick days and 11 paid holidays, plus birthday off after 1 year.
• Onsite housing discount at Greystar-managed communities, subject to availability.
• 6-week paid sabbatical after 10 years of service.
• 401(k) with company match up to 6% after 6 months.
• Paid parental leave, fertility benefit reimbursement, EAP and additional insurance plans.