Service Desk Analyst

About the role

SunSource, a leading industrial distribution company, is looking for a Service Desk Analyst to provide first‑line IT support for its Houston operations. The role involves supporting a large user base of 3,000‑4,000 employees across a range of business applications and infrastructure.

Key responsibilities

• Deliver Level 1 helpdesk support and assist with Level II tasks for a diverse user community.
• Administer Active Directory, including user provisioning, password resets, and de‑provisioning.
• Manage Office 365 services, assign and reclaim licenses, and support Teams, OneDrive and SharePoint.
• Configure and troubleshoot printers, print servers, and other peripherals.
• Set up and resolve issues with VPN and Wi‑Fi connectivity.
• Process service requests and incidents using ServiceDesk/Jira.

Required profile

• 2–5 years of helpdesk experience supporting 3,000–4,000 users, with Level 1 responsibilities and some Level II exposure.
• Associate degree or equivalent and a minimum of 15 months continuous employment with a single employer.

Required skills

• Active Directory administration.
• Office 365 administration (Teams, OneDrive, SharePoint).
• Printer and print‑server configuration.
• Hardware and software installation.
• Two‑factor authentication (preferably Okta).
• VPN/Wi‑Fi setup and troubleshooting.
• ServiceDesk/Jira ticketing.