Senior Technical Writer - Embedded/IoT Hardware

About the role

eInfochips, an Arrow company, is hiring a Senior Technical Writer in Northford, Connecticut. The role creates, edits and maintains technical documentation for embedded or IoT hardware products, working closely with engineering teams to explain complex products clearly and in compliance with industry standards. The position is fully on-site and requires the ability to travel to a client office as requested.

Key responsibilities

• Create and manage documentation sets such as API guides, SDK documentation, reference manuals and troubleshooting content.
• Write and edit user manuals, system guides, training materials and reference manuals, and maintain them alongside product releases.
• Review and edit work of other writers, mentor junior writers and help define documentation standards, templates and processes.
• Gather technical information from engineers, designers and other stakeholders, using drawings and specifications, and coordinate with the offshore team on tasks and priorities.
• Create diagrams, charts and illustrations, share knowledge between teams, and adhere to standards such as S1000D or ATA 100.
• Support localization workflows and content strategy for international releases.

Required profile

• Typically a 4-year degree and 5+ years of related experience, or an advanced degree without experience, or equivalent work experience.
• Experience writing technical documentation for embedded/IoT devices and design-and-development documents.
• Sound knowledge of firmware and software development tools and technologies.
• Ability to collaborate and communicate across teams.

Required skills

• Adobe FrameMaker, MadCap Flare, InDesign, Illustrator or similar authoring tools.
• JIRA and Confluence.
• MS Word for documentation.
• Knowledge of standards such as IEC/IEEE 82079-1, VDI 2770, ISO 2651x and ISO/AWI 21999.
• Graphic design tools if needed.

What we offer

• Competitive compensation and a benefits package including medical, dental and vision insurance, 401k with matching contributions, and disability insurance.
• HSA/HRA options, paid time off, tuition reimbursement and growth opportunities.