Senior Systems Administrator – Remote

About the role

We are looking for a senior‑level Systems Administrator to join our Engineering Operations team. The role is fully remote and focuses on maintaining and optimizing our enterprise SaaS tools, including Zendesk, Slack, and Google Workspace, to ensure smooth daily operations and high user satisfaction.

Key responsibilities

• Monitor operational Slack channels and respond to support requests from end users and IT agents.
• Tri­age, investigate, and resolve tickets that require engineering intervention or elevated permissions in Google Workspace, Slack, and Zendesk.
• Escalate complex issues to EngOps or partner teams following documented runbooks.
• Track all work, system changes, and incident resolution in Jira, adhering to change‑management processes.

Required profile

• 5+ years of experience as a Systems Administrator, SaaS Administrator, or a similar role.
• Proven experience managing, configuring, and supporting Slack, Google Workspace, and Zendesk.
• Familiarity with Agile Scrum development and project‑management frameworks.
• Strong written communication and technical documentation skills.

Required skills

• Slack
• Google Workspace
• Zendesk
• Jira