Senior Support Engineer

About the role

LiteLLM is seeking a Senior Support Engineer to own the support queue and ensure customers succeed with its AI gateway platform. The role is technical, requiring deep investigation of customer issues and collaboration with engineering to deliver lasting solutions.

Key responsibilities

• Own and manage the support ticket queue, guiding customers to successful outcomes.
• Diagnose and resolve issues at their root cause, reproducing problems in customer environments.
• Submit pull requests for bug fixes and product improvements when needed.
• Act as the technical voice of customers, communicating insights back to the engineering team.

Required profile

• Strong technical depth and familiarity with the LiteLLM product.
• Customer‑obsessed mindset focused on delivering successful outcomes.
• Passion for uncovering root causes rather than applying quick patches.
• Metrics‑driven, able to handle a high volume of tickets efficiently.
• Bias toward deep problem understanding.

Required skills

What we offer

• Fast‑paced growth environment with deep technical ownership.
• Competitive salary and comprehensive health, dental, vision benefits.
• 401(k) plan with 3.5% company match.