Senior Product Install Supervisor

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is looking for a Senior Product Install Supervisor within its Global Service Support Organization (GSS) in Phoenix, Arizona. The role is responsible for the timely and successful installation of KLA products at customer sites, mainly through scheduling resources and managing the overall installation process, and it directly manages a team of Product Install Engineers.

Key responsibilities

• Schedule resources and manage the overall installation process
• Directly manage a team of Product Install Engineers, giving direction according to established policies and management guidance
• Interact frequently with subordinates, outside customers and peer groups, presenting technical information on projects and schedules
• Work toward strategic objectives such as cost of install, cost of pre-warranty, install cycle time, on-time install and OOBQ
• Manage costs through resource deployment, install case management and cross-charge management, and manage escalations during installs
• Schedule and attend SAMs, identify resources and drive POA development across functional groups, and communicate status to all parties and upper management
• Review installation documentation including eQuality checklists and install procedures
• Attend meetings, prepare and present reports to management, and present to division and executive management
• Act as a core member of the Product Life Cycle team, representing Customer Ops for assigned product families

Required profile

• BS degree or AA with applicable experience
• 3-5 years of work experience supporting comparable capital equipment for the semiconductor industry

Required skills

• Project management and organizational skills
• Clear, concise written and oral communication
• Superior presentation skills
• Good interpersonal skills in understanding customer needs

What we offer

• Base pay range of $76,400 to $129,900 annually, depending on role, level and location
• Possible performance incentive programs and benefits such as medical, dental, vision, life insurance, 401(k) with company matching, ESPP, tuition reimbursement, EAP, paid time off and family care leave