Senior Member Services Representative

About the role

The Senior Member Services Representative leads branch staff and supports branch management in delivering a high‑quality member experience for Wescom. This role combines operational oversight, staff training, and consultative service to deepen member relationships and drive branch performance.

Key responsibilities

• Lead peers and branch staff, assisting management with daily operations and onboarding of new team members.
• Provide training on policies, procedures, and complex transactions such as IRAs, trusts, and member disputes.
• Champion new technology implementations and continuous process‑improvement initiatives.
• Deliver consultative member service, assisting with memberships, loan accounts, share accounts, and home‑equity applications.
• Assess branch processes, recommend enhancements, and streamline operations to support continuous improvement.
• Ensure compliance with audit requirements through accurate documentation and data entry.
• Engage members to deepen relationships and refer them to mortgage, wealth‑management, and insurance services.

Required profile

• Demonstrated commitment to high member satisfaction and service standards.
• Strong accountability and ability to handle member issues promptly.
• Team‑oriented mindset that promotes collaboration and operational integrity.
• Experience fostering a culture of financial discipline and process efficiency.
• Ability to communicate effectively with staff and members about new initiatives.

Required skills