Senior Manager, Roasted Coffee Quality & Operations

About the role

Starbucks is seeking a senior leader to head the Roasted Coffee Quality & Operations team. This role will drive technical stewardship of roasted coffee quality across the global roasting network, ensuring precision, repeatability and scalability.

Key responsibilities

• Set and execute global coffee quality strategy, harmonising standards, sensory protocols and roasting best practices.
• Lead the Roasting Center of Excellence, advancing enterprise roasting standards and training frameworks.
• Serve as a trusted technical advisor on end‑to‑end coffee quality from green bean to roasted product.
• Develop and implement strategic and operational plans that balance long‑term priorities with day‑to‑day execution.
• Drive continuous improvement using data, KPIs and operational insights to enhance productivity and reduce costs.
• Ensure governance, compliance and business continuity for all roasting and quality functions.
• Strengthen and grow capabilities across roasting and sensory teams, fostering an inclusive high‑performance environment.

Required profile

• Extensive experience in roasting science, sensory methodology and process control.
• Proven ability to lead global, cross‑functional teams and drive enterprise‑wide initiatives.
• Strong strategic thinking with a track record of delivering operational excellence.
• Excellent communication skills and a commitment to inclusive leadership.

Required skills

• Roasting science
• Sensory methodology
• Process control
• Data analysis and KPI development