Senior Manager or Director, People

About the role

Extend, a San Francisco-based company that provides AI-driven post-purchase solutions to retailers, is hiring a Senior Manager or Director, People to partner closely with the VP of People and scale the organization. This is a broad leadership role that moves between strategy and execution, working with executive leaders on organizational design and performance strategy, and mentoring the growing People team.

Key responsibilities

• Partner with executive leaders on organizational design, workforce and succession planning, and organizational effectiveness.
• Own people processes with a data-driven lens, evaluating and optimizing them, including opportunities for AI and automation.
• Lead the internal communication calendar and content for key People programs, keeping everyone informed and aligned.
• Lead company-wide performance management, talent reviews, compensation planning and career development programs.
• Coach managers through employee relations, performance conversations, organizational change and leadership challenges.
• Drive initiatives that improve engagement, learning and development, retention and manager effectiveness, and develop scalable manager enablement programs.
• Analyze People metrics and trends, lead cross-functional initiatives such as on- and off-sites, and maintain and audit People records and compliance documentation.
• Mentor People team members and help establish best practices.

Required profile

• 7+ years of progressive experience in people-focused roles at high-growth technology companies.
• HR operations, HR business partner or related experience, with success working with, coaching and influencing executives and senior leaders.
• Experience leading company-wide talent initiatives such as performance management, compensation, organizational design and leadership development.
• Excellent written and verbal communication and influencing skills, and strong project management skills.
• Comfortable navigating ambiguity and building programs from the ground up, with a collaborative, low-ego approach.

Required skills

• Proficiency with HRIS systems for process improvement, data management, analytics and automation opportunities.
• Data-driven approach to evaluating and optimizing people processes.

What we offer

• Target base salary of $150,000-$200,000, depending on experience.
• Full medical, dental and vision benefits.
• Stock in an early-stage startup.
• Flexible paid time off and a 401(k) with financial guidance.