Senior Manager – Microsoft D365 CRM / AI CoPilot Functional Lead

About the role

PWC is seeking a Senior Manager to lead functional delivery for Microsoft Dynamics 365 CRM and AI/CoPilot solutions. The role combines strategic advisory, project leadership, and deep expertise in Microsoft business applications to help clients optimise operational efficiency.

Key responsibilities

• Lead large‑scale Microsoft Dynamics 365 CRM implementation projects and AI/CoPilot initiatives.
• Collaborate with functional consultants, technical architects, client business teams and engineering groups to deliver high‑quality solutions.
• Interact with senior client stakeholders, define project scope, manage timelines and ensure successful outcomes.
• Coach and mentor project teams, fostering a high‑performing, inclusive environment.
• Apply systems thinking to identify underlying business problems and propose innovative solutions.

Required profile

• Proven experience as a strategic advisor and senior project leader in business application consulting.
• Strong communication skills with the ability to convey complex ideas clearly.
• Demonstrated ability to coach teams, make decisive decisions and manage ambiguity.
• Commitment to professional standards, ethical conduct and continuous learning.

Required skills

• Microsoft Dynamics 365 CRM
• AI CoPilot
• Microsoft Dynamics 365 Customer Engagement (CE)