Senior Manager - Digital Operations

About the role

GE Aerospace is hiring a Senior Manager for Digital Operations at its Peebles site. The role is responsible for the operational delivery and support of next-generation solutions for how customers receive Digital Technology support. It leads a team covering infrastructure, end-user support, network and related areas.

Key responsibilities

• Design, develop, implement and support technology use with geographically distributed infrastructure systems, and manage tactical Digital Technology plans so they meet current and future needs.
• Maintain system integrity by applying security best practices.
• Manage global IT assets, including software licenses and hardware, through their full lifecycle.
• Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).
• Define, develop, maintain and test Standard Operating Procedures (SOPs) for all operational processes.
• Take part in budgeting and manage IT infrastructure-related projects and investments.
• Identify and respond to team members' professional growth needs and provide the right training.
• Foster a positive, collaborative and respectful work culture.

Required profile

• Bachelor's degree from an accredited university or college with at least 6 years of professional experience, or an Associate's degree with 9 years, or a high school diploma with 11 years.
• At least 3 years of professional experience in a distinct area of work or in IT; military experience counts as professional experience.
• Access to U.S. export-controlled information is required, and employment is contingent on proving U.S. person status (lawful permanent resident, U.S. citizen, asylee or refugee).

Required skills

• Hands-on experience in 24x7x365 technical operations and in designing, performing, ensuring availability and scaling infrastructure.
• Demonstrated understanding of Lean Six Sigma principles (e.g., Green Belt certification).
• Business acumen, including knowledge of business and financial principles and the ability to manage operations within a budget.
• Leadership experience: giving performance feedback, coaching and mentoring, and influencing across a complex global matrix organization.

Employment is contingent on passing a drug screen where applicable, and relocation assistance is not provided.