Senior Forward Deployed Engineer (Post-Sales)

About the role

Tennr helps doctors and providers get paid by insurance companies by handling the complex paperwork behind referrals. As a Senior Forward Deployed Engineer, you will lead the design, delivery and ongoing optimisation of automation solutions for its most complex customers: large health systems, national provider groups and enterprise partners. You will own enterprise-scale implementations end-to-end, from pre-sale discovery and business case alignment to go-live and expansion, acting as both a trusted technical advisor and a project lead.

Key responsibilities

• Lead end-to-end enterprise implementations, from discovery to post-go-live
• Align cross-functional teams and manage project delivery, risks and change
• Conduct operational audits to identify workflow gaps and automation opportunities
• Design scalable, configurable solutions using Tennr's platform and APIs
• Reimagine processes with automation best practices rather than replicating legacy systems
• Work with Product, Engineering and Sales to shape solutions and delivery scope
• Maintain documentation, enable knowledge transfer and improve internal delivery tools
• Support sales strategy, mentor junior team members and influence the product roadmap

Required profile

• 4+ years of experience in enterprise SaaS delivery or solution design
• Degree or minor in Computer Science, Engineering or a related technical field strongly preferred
• Proven ability to lead complex technical engagements with large enterprise customers
• Ability to communicate technical concepts to executive and technical audiences
• Experience navigating complex organisations and aligning cross-functional stakeholders
• Comfortable with ambiguity and fast-paced, unstructured environments; strong ownership and mentoring mindset

Required skills

• Strong understanding of APIs, systems integration and technical architecture
• Nice to have: familiarity with workflow automation, RPA or enterprise integration platforms such as MuleSoft or Workato
• Nice to have: background in consulting, solution architecture or technical customer success

What we offer

• Unlimited PTO
• 100% paid employee health benefit options
• Employer-funded 401(k) match
• Competitive parental leave
• Free lunch and snacks, and a Hudson Square office four days a week