Senior Field Supervisor - Ramp Manager

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is hiring a Senior Field Supervisor (Ramp Manager) in Austin, Texas. The role leads customer ramp programs within the KLA Services organization, which partners with field teams and customers to keep products performing at high levels through services, parts and technical support.

Key responsibilities

• Own end-to-end planning and execution of customer ramp initiatives, including new tool deployments, manufacturing expansions, relocations, conversions and qualification activities.
• Develop and maintain ramp plans, schedules, milestones and readiness reviews, and coordinate across Operations, Service, Applications, Installation Management, Supply Chain, Sales and Customer organizations.
• Drive issue resolution and risk mitigation to protect schedule and production commitments.
• Lead installation and qualification readiness planning, partner with Installation Managers and monitor progress against plan.
• Serve as the operational interface between KLA and customer leadership, leading operational reviews, working groups and executive updates.
• Forecast staffing and support requirements, coordinate resources across global teams and manage escalation and risk reporting.
• Monitor operational performance indicators, close action items and share best-known methods and best practices.

Required profile

• Bachelor's degree in Engineering, Operations Management, Business or a related discipline.
• 5+ years of experience in program management, operations, field service, manufacturing or customer support.
• Experience leading complex cross-functional projects and customer-facing initiatives.
• Strong communication, presentation and executive reporting skills, and the ability to influence without direct authority.

Required skills

• Program and project management
• Resource and capacity planning
• Escalation management and risk assessment and mitigation
• Data analysis and reporting
• Continuous improvement

What we offer

• Base pay range of $81,300 to $138,200 annually, depending on role, level and location.
• Performance incentive programs and benefits such as medical, dental, vision, life insurance, 401(k) with company matching, ESPP, tuition reimbursement, EAP, paid time off and family care leave.