Senior Enterprise Client Success Manager

A propos du poste

Join a mission-driven company that is redefining how families navigate life's most challenging transitions. As an Enterprise Client Success Manager, you will play a pivotal role in delivering empathy and clarity to millions, ensuring our high-profile partners receive unparalleled support and value.

Missions principales

• Manage the full client lifecycle for enterprise accounts within the life insurance sector, from seamless implementation to long-term retention.
• Drive business growth by identifying and executing upsell opportunities and managing contract renewals.
• Act as a strategic partner for clients, conducting regular performance reviews and managing high-level escalations.
• Utilize data-driven insights and analytics to optimize service impact and ensure all client KPIs are consistently met.
• Collaborate cross-functionally with Product, Marketing, Care, and Business Development teams to enhance the client experience and influence product roadmap.

Profil recherché

• Proven experience in Client Success or Account Management, specifically handling large-scale enterprise clients.
• Experience working within the insurance or financial services industry is highly preferred.
• Strong analytical mindset with the ability to translate complex data into actionable strategic recommendations.
• Exceptional communication and relationship management skills, capable of navigating complex organizational structures.
• A proactive problem-solver with a high degree of empathy and emotional intelligence.

Competences requises

• Strategic Account Management & Retention
• Data Analysis & Performance Reporting
• Cross-functional Leadership
• Enterprise Software Implementation (SaaS)
• Stakeholder Management