Senior Director, Revenue Operations

About the role

The Senior Director, Revenue Operations is a unique blend of analytics, ops, and technical instrumentation. Your primary mission is to lead an Ops Center of Excellence that partners with the Head of Sales, Head of CS, and Head of Marketing to optimize and execute a unified GTM strategy.

Key responsibilities

• Own core ops responsibilities such as territory segmentation, account assignments, ICP definition, health scoring, lead routing, and campaign management.
• Own commission administration across plan and quota issuance as well as payout calculation and visibility.
• Build and automate weekly, monthly, and quarterly reporting across GTM funnel activities, bookings, and customer lifetime value.
• Analyze data to identify trends, risks, and opportunities for growth and retention metrics improvement.
• Manage external GTM Enablement team, defining areas of focus and success criteria.
• Lead short‑ and long‑term forecasting of ARR and churn.
• Implement and manage GTM tools, including AI orchestration, to reduce friction and amplify productivity.

Required profile

• Self‑starter mindset: proactively identify gaps in business strategy and operations and prioritize solutions.
• Excellent communication skills: deliver clear, concise messages and listen actively.
• Rapid experimentation mindset: set up experiments, measure effectiveness, fail fast, and scale processes.
• Ownership: take responsibility for both successes and failures in achieving operational maturity.

Required skills

• Clay
• ZoomInfo
• Salesforce
• HubSpot
• Outreach
• Sybill
• Gong
• API integration
• AI automation