Senior Director of Classroom, Conference Room, and Shared Space Support

About the role

The Senior Director of Classroom, Conference Room, and Shared Space Support provides strategic leadership and operational oversight for all audiovisual (AV) and information technology (IT) systems across Georgetown University’s academic, conference, and collaborative environments. This senior position ensures that faculty, students, and staff have reliable, innovative, and user‑friendly technology that enhances teaching, learning, and collaboration.

Key responsibilities

• Develop and implement a strategic vision and technology roadmap for classroom, conference room, and shared‑space AV/IT systems.
• Lead and manage a team of AV engineers, technicians, and support specialists responsible for daily operations and support of learning and meeting spaces.
• Oversee design, procurement, installation, and commissioning of new and upgraded AV/IT systems for capital projects and renovations.
• Establish and maintain service level agreements (SLAs), operational procedures, and best practices to ensure high‑quality support and system uptime.
• Manage departmental budget, including operational expenses, capital investments, and vendor contracts.
• Collaborate with faculty, academic departments, and administrative units to align technology solutions with pedagogical and business requirements.
• Provide high‑level technical support and event production services for major university events, conferences, and executive meetings.

Required profile

• Proven senior leadership experience in managing AV and IT services within an academic or large‑scale organization.
• Strong understanding of the full lifecycle of classroom and conference room technology, from design to decommissioning.
• Excellent communication and collaboration skills to work with faculty, facilities, and senior university leaders.
• Demonstrated ability to manage budgets, vendor relationships, and capital projects.

Required skills

• Audiovisual (AV) systems design, installation, and support.
• Information Technology (IT) infrastructure and integration.

What we offer

• Opportunity to shape technology strategy for a world‑renowned university.
• Collaborative environment with faculty, facilities, and event teams.
• Leadership role with significant impact on the university’s academic mission.