Security Intervention Specialist (Monitoring and Response Agent)

About the role

Allied Universal is hiring a Security Intervention Specialist in Richardson, Texas, to monitor surveillance cameras and alarm monitoring systems and respond to event-driven alarms in a timely way. The role documents activity and contacts support systems in emergencies. It is a 24/7 call center environment requiring long sitting periods, full time and 100% in the office, with shifts available on the 2nd (3pm-11pm) and 3rd (11pm-7am) shift.

Key responsibilities

• Monitor customers' cameras and alarm systems remotely and respond to event-driven alarms by telephone and/or email according to the client's protocol
• Conduct virtual escorts and virtual patrols of the assigned client's property as specified by the contract
• Complete hourly call-ins, camera maintenance checks, site incidents, incident reports and event reports
• Communicate with customers and support systems by phone and email

Required profile

• High school diploma or equivalent
• Ability to obtain a TOPS alarm system monitoring license during paid on-the-job training
• At least one year in a dispatching, security, customer service or call center role
• Able to work overtime as needed and to communicate verbally to direct, control and assist in a crisis
• Preferred: two years' experience controlling cameras, and two years in law enforcement, security or the military

Required skills

• Basic Microsoft Excel, Outlook and Teams
• Customer service and clear verbal and written communication

What we offer

• Pay of $18.00 per hour
• Medical, dental, vision, life, AD&D and disability insurance, plus retirement plan
• Eight paid holidays, five sick days and four personal days
• Vacation accrues at 3.08 hours biweekly, paid out only where required by law
• Mandatory paid training Monday to Friday, 8:00 am to 5:00 pm, for the first two weeks