Secretary II – Clinical Front‑Desk Support (35 hrs/week)

About the role

This position provides basic front‑desk support for clinical intake operations at a leading orthopedic hospital. The Secretary II assists patients, schedules appointments, and ensures smooth daily workflow for the intake team.

Key responsibilities

• Answer patient questions, ensure understanding, and refer complex issues to senior staff.
• Schedule routine appointments and follow‑ups that do not require pre‑authorization.
• Prepare and maintain the daily schedule for the intake area.
• Maintain organized, up‑to‑date files and process incoming/outgoing documents according to departmental procedures.
• Distribute, log, and fax documents while securing appropriate signatures.
• Monitor and restock supplies, notifying supervisors of shortages.
• Assist and train less senior staff on intake duties as needed.
• Prepare simple memoranda, labels, and routine correspondence.

Required profile

• Ability to communicate clearly with patients and maintain confidentiality.
• Attention to detail in filing, document handling, and scheduling.
• Willingness to support team members and provide guidance to junior staff.

Required skills