Seasonal Omnichannel Customer Support Specialist

About the role

We are looking for experienced and motivated Seasonal Customer Support Specialists to join Simple Life during a busy period. You will be the voice of Simple, supporting customers across phone, live chat, and email with empathy, professionalism, and efficiency.

Key responsibilities

• Provide high‑quality support across phone, live chat, and email, switching channels as needed.
• Assist international customers with subscription, billing, account, technical, and product inquiries.
• Handle challenging interactions with strong de‑escalation skills.
• Take ownership of inquiries to ensure accurate, timely resolutions.
• Manage multiple conversations, prioritize tasks, and meet performance expectations.
• Follow internal processes, policies, and quality standards while maintaining a customer‑first approach.
• Collaborate with team leads and adapt quickly to product updates and process changes.

Required profile

• 1–1.5 years recent customer support experience, preferably B2C.
• Hands‑on experience with phone, live chat, and email (omnichannel).
• Experience supporting international markets, preferably the US.
• Excellent spoken and written English.
• Strong de‑escalation, active listening, and problem‑solving abilities.
• Ability to stay calm and solution‑oriented with demanding customers.
• Reliability, punctuality, and ability to work scheduled shifts, including weekends and holidays.

Required skills

• Familiarity with customer support platforms such as Atlassian, Intercom, or similar tools.