Retail Team Member – Customer Service

About the role

As a Team Member at Petsense, you will interact directly with customers and fellow associates, supporting sales initiatives while delivering legendary customer service. The role involves a mix of front‑store duties, merchandising, and care for live animals in a fast‑paced retail environment.

Key responsibilities

• Maintain regular attendance and work flexible shifts, including evenings, weekends and overtime as needed.
• Operate cash registers and computer systems, following established cash‑handling procedures.
• Assist customers with product selection, loading purchases, and answering questions about pet supplies.
• Execute merchandising tasks such as plan‑ograms, product sets, resets, price changes, and markdowns.
• Perform janitorial duties and ensure cleanliness of the store and animal holding areas.
• Sanitize and maintain holding tanks, care for live animals, and ensure their safety and well‑being.
• Complete all required documentation for the above activities.

Required profile

• Ability to work varied hours and adapt to changing business needs.
• High school diploma or equivalent preferred, but not mandatory.
• Ability to read, write, and count accurately.
• No prior experience required; retail or pet‑knowledge experience is a plus.

Required skills

• Cash register operation
• Basic computer operation

What we offer

• Flexible scheduling in a supportive team environment.
• Opportunities to learn about pet care and retail operations.
• Employee discounts on pet products.