Retail Sales Associate – Napa

About the role

We are seeking a motivated Retail Sales Associate to join our Levi’s® Outlet Store in Napa, CA. You will be the face of the brand, delivering exceptional service and helping customers find the perfect fit while supporting store performance.

Key responsibilities

• Demonstrate thorough knowledge of Levi Strauss & Company’s heritage and product line.
• Provide outstanding customer service using the “3C’s” – Connect, Consult, Close.
• Achieve daily individual and store sales targets.
• Follow cash‑handling, security, safety and loss‑prevention procedures.
• Assist stock associates with merchandise replenishment, security tagging and pricing.
• Maintain visual standards and store appearance.
• Execute rapid floor refill using RFID‑enabled inventory processes.
• Utilize basic iOS devices, troubleshoot minor issues and follow technical manuals.

Required profile

• Flexible schedule availability, including evenings and weekends.
• Ability to lift up to 40 lb and stand, walk, squat, bend for extended periods.
• Minimum 1 year of customer‑service experience (preferred).
• High school diploma or GED (preferred).
• Structured, organized, methodical, consistent and adaptable.

Required skills

• Familiarity with iOS devices.
• Basic device troubleshooting.
• Understanding of RFID inventory processes.

What we offer

• 3 weeks paid time off in the first year, increasing to 4+ weeks.
• Immediate medical, dental and vision coverage with free premiums.
• Paid volunteer hours and charity‑donation matching up to $2,000 per year.
• Employee discount on Levi’s products.