Resident Services Manager – Verona

About the role

The Resident Services Manager supports community residents by handling service requests, accounting and rental issues, and coordinating resident‑focused activities to meet retention goals.

Key responsibilities

• Resolve resident complaints and answer rent‑related questions to achieve satisfaction and retention targets.
• Return all service‑request callbacks within 24 hours.
• Create and distribute resident communications such as newsletters, surveys and lease‑violation letters.
• Plan and execute resident events, including parties, birthday cards, welcome gifts and unit visits.
• Maintain daily curb appeal, landscaping, office appearance and ensure leasing areas are show‑ready.
• Review nightly reports from Courtesy Patrol and Valet Living officers and follow up on incidents and lease violations.
• Monitor front‑desk phone and email, responding promptly to resident inquiries.
• Prepare community access keys/fobs for new move‑ins.
• Coordinate vendors and resident communication during emergency maintenance situations.

Required profile

• 3–5 years of resident services management experience.
• Proven ability to handle service requests and provide high‑quality customer service.
• Some maintenance knowledge preferred.
• Comfortable working in a fast‑paced environment and overseeing maintenance personnel.

What we offer

• Competitive medical, dental, vision, disability and life insurance.
• Generous paid time off: 15 vacation days, 4 personal days, 10 sick days, 11 holidays and a birthday off after one year.
• 20 % housing discount at Greystar‑managed communities (subject to availability).
• 6‑week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) plan with company match up to 6 % after six months.
• Paid parental leave and fertility‑benefit reimbursement up to $10,000.
• Employee assistance program and supplemental insurance options (critical illness, accident, pet, legal, etc.).
• Performance‑based bonus programs (quarterly/annual).