Resident Services Coordinator (HUD)

About the role

The Resident Services Coordinator provides effective customer service to prospective and current tenants while supporting property staff in delivering a quality living experience. This role involves coordinating resident activities, handling inquiries, and ensuring smooth day‑to‑day operations on the property.

Key responsibilities

• Orient new residents, assist with utility set‑up, and manage package deliveries and claim reminders.
• Develop and publish the property newsletter featuring events, services, and advertisements.
• Address resident issues such as neighbor disputes, maintenance requests, and general inquiries; prepare incident reports as required.
• Schedule clubhouse rentals, maintain contracts, collect fees, and ensure guest suites are ready for use.
• Provide amenities like movie rentals, books, and games to enhance resident experience.
• Process maintenance work orders, follow up with residents for satisfaction, and compile weekly maintenance reports.
• Inspect buildings and grounds for safety and cleanliness, reporting needed repairs to maintenance staff.

Required profile

• Strong customer‑service orientation with knowledge of property functions.
• Ability to stand, walk, bend, stoop, climb ladders, and lift up to 25 lb.
• Comfort working indoors and outdoors in all weather conditions.

Required skills