Resident Services Coordinator – Brooklyn, NY

About the role

The Resident Services Coordinator supports prospective and current tenants while enhancing the overall living experience at a Greystar property in Brooklyn. The role blends customer service, community programming, and operational support to ensure residents feel welcomed and well‑served.

Key responsibilities

• Orient new residents, assist with utility set‑up, and manage package deliveries and claim reminders.
• Develop and publish the property newsletter featuring events, services, and advertisements.
• Handle resident issues such as neighbor disputes, maintenance requests, and general inquiries; prepare incident reports as required.
• Schedule and manage activity‑center or clubhouse rentals, maintain contracts, and collect applicable fees.
• Ensure guest suites are rental‑ready and provide additional amenities like movies, books, and games.
• Process maintenance work orders, follow up with residents for satisfaction, and compile weekly maintenance reports.
• Inspect buildings and grounds for safety and cleanliness, reporting repair needs to maintenance staff.

Required profile

• Ability to stand, walk, sit, bend, stoop, climb ladders, reach, carry objects and crawl in confined areas for extended periods.
• Capability to work indoors and outdoors in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Physical ability to lift, carry or maneuver weights up to 25 pounds independently.

Required skills

What we offer

• Opportunity to work with a leading global real‑estate platform.
• Engagement with a vibrant resident community in a dynamic urban setting.