Resident Services Coordinator – Axle, Coppins Well, The Danforth & Pratt Park

About the role

The Resident Services Coordinator provides effective customer service to prospective and current tenants while supporting property staff. This role ensures a high‑quality living experience by coordinating resident activities, handling inquiries, and assisting with property operations.

Key responsibilities

• Coordinate resident functions, including orientation, utility set‑up, package delivery, and reminder communications.
• Develop and publish a property newsletter featuring events, services, and advertisements.
• Handle resident issues such as neighbor disputes, maintenance requests, and other inquiries; prepare incident reports as required.
• Schedule and manage activity centre or clubhouse rentals, maintain contracts, collect fees, and ensure guest suites are ready for use.
• Provide additional resident amenities such as movie rentals, books, and games.
• Process maintenance work orders, follow up with residents for satisfaction, and compile weekly maintenance reports.
• Inspect building and grounds for safety and cleanliness, reporting repair needs to maintenance staff.
• Support office operations with clerical tasks including phone handling, filing, invoice processing, and lease/renewal paperwork.

Required profile

Required skills