Resident Service Coordinator – South Shore

About the role

The Resident Service Coordinator supports prospective and current tenants while assisting property staff with resident‑focused activities. This full‑time position ensures a high‑quality living experience for residents of the South Shore community.

Key responsibilities

• Orient new residents, assist with utility set‑up, and manage package deliveries and claim reminders.
• Develop and publish the property newsletter featuring events, services, and advertisements.
• Handle resident issues such as neighbor disputes, maintenance requests, and general inquiries.
• Prepare incident reports in line with company standards.
• Schedule clubhouse rentals, maintain contracts, collect fees, and ensure guest suites are ready for use.
• Process maintenance work orders, follow up with residents, and compile weekly maintenance reports.
• Inspect buildings and grounds for safety and cleanliness, reporting needed repairs to maintenance staff.

Required profile

• 1–2 years of experience in resident services, property management, or a related field.
• Strong customer‑service orientation with excellent communication skills.
• Ability to work a Tuesday‑to‑Saturday schedule (9:00 am – 6:00 pm) and perform physical tasks such as standing, walking, and occasional lifting.

Required skills