Resident Assistant – Student Living Community

About the role

The Resident Assistant supports the property management team at Hornet Commons, a student living community, by handling administrative, leasing, and resident‑service tasks. This on‑site position ensures smooth day‑to‑day operations and contributes to occupancy and resident satisfaction goals.

Key responsibilities

• Perform office administration such as copying documents, filing resident files, preparing notices, and organizing rent payments.
• Assist with leasing activities: conduct virtual tours, respond to online inquiries, greet and qualify prospects, and show apartments.
• Generate lease paperwork, maintain lease files, and support move‑in and move‑out processes, including mandatory “turn” dates.
• Answer incoming calls, schedule prospect appointments, and provide after‑hours emergency liaison on a weekly on‑call rotation.
• Conduct on‑campus marketing outreach to raise community awareness and drive qualified traffic.
• Coordinate resident events, distribute communications (flyers, newsletters, surveys), and handle resident inquiries promptly and courteously.

Required profile

• Strong organizational skills and attention to detail.
• Excellent communication and customer‑service orientation.
• Willingness to work mandatory move‑in/move‑out dates and on‑call shifts.
• Ability to interact positively with students and residents.

Required skills