Reserve Engineer (On-site) – Austin, TX

About the role

The Reserve Engineer (RE) is the on‑site technical specialist who supports Cobalt AI’s robotic hardware at client locations. Working as part of a rapid‑response field‑operations team, the RE travels to resolve hardware failures and assists with new robot deployments.

Key responsibilities

• Learn and service Cobalt’s robot hardware, with paid training provided.
• Travel to client sites 1‑3 times per month (or more) to diagnose and fix hardware issues.
• Communicate repair status and project updates to technical and non‑technical teammates via Slack, Google Meet, etc.
• Assist with field projects and new robot deployments as needed.
• Report to a Regional Project Manager for tasking and delegation.

Required profile

• Interest in robotics, AI, and machine learning with a willingness to learn.
• Familiarity with hardware assembly/disassembly and basic hand tools.
• Comfortable speaking with Fortune 100‑500 clients and providing excellent customer service.
• Available Monday‑Friday 9 am‑5 pm with on‑call flexibility for evenings and weekends.

Required skills

• Knowledge of computer hardware and small electrical components.
• Basic troubleshooting and repair of robotic systems.
• Effective communication on collaboration platforms (e.g., Slack, Google Meet).