Reservations Coordinator

About the role

Callicoon Hills, a boutique hotel and event venue in the Catskills, is seeking a remote Reservations Coordinator. You will be the engine that keeps all guest bookings, group room blocks, and event lodging running smoothly, ensuring a seamless experience for both guests and the on‑property team.

Key responsibilities

• Manage day‑to‑day reservations: new bookings, modifications, cancellations, confirmations, and guest inquiries.
• Coordinate group room blocks from setup through cutoff, handling guest lists and rooming lists.
• Process refunds, billing adjustments, and reservation corrections accurately.
• Support lodging logistics for weddings, corporate retreats, and other on‑property events.
• Maintain clear communication between remote reservation activity and the on‑site team.
• Keep reservation and property management systems up‑to‑date and error‑free.
• Handle pre‑arrival guest communications and troubleshoot issues proactively.

Required profile

• Hands‑on hospitality experience, preferably in boutique hotels or resorts.
• Comfortable working independently in a remote setting while staying connected to an on‑site team.
• Strong written communication with a polished, guest‑facing tone.
• Highly organized, detail‑oriented, and able to juggle multiple requests.
• Calm under pressure and genuinely team‑oriented.

Required skills

• Experience with Mews property management system.

What we offer

• Fully remote work arrangement.
• Competitive monthly compensation ranging from $1,600 to $2,000.
• Opportunity to contribute to a distinctive guest experience at a renowned Catskills venue.