Remote Yardi Help Desk Support (US)

About the role

We are seeking a Remote Yardi Help Desk Support professional to be the first point of contact for users of the Yardi Senior product suite. You will work in a fast‑paced, performance‑driven environment, delivering timely technical assistance and ensuring high customer satisfaction.

Key responsibilities

• Respond to inbound support requests via help‑desk platform, phone, email or chat.
• Troubleshoot and resolve technical issues related to the Yardi Senior suite.
• Document, prioritize, and track all inquiries in a ticketing system such as JIRA, ServiceNow or Zendesk.
• Maintain regular updates on tickets and achieve timely resolution in line with SLAs.
• Guide stakeholders through platform features, provide training, and suggest best‑practice solutions.
• Stay current on new product features and updates.
• Collaborate with internal support teams and build relationships with internal and external stakeholders.

Required profile

• Strong ability to work cross‑functionally and communicate technical information clearly.
• Experience in a high‑volume help‑desk environment.
• Customer‑focused mindset with a commitment to service excellence.

Required skills

• Yardi Senior product suite.
• Ticketing tools such as JIRA, ServiceNow or Zendesk.