Remote Service Desk Analyst – 6‑Month Contract

About the role

Our client, a large hospital system in the Northeast, is seeking a Service Desk Analyst for a six‑month contract. The position is fully remote and operates on a day‑shift schedule, with flexibility to cover holidays as part of a 24/7 service desk.

Key responsibilities

• Provide front‑line, Level 1 IT support to end‑users across the hospital network.
• Monitor and respond to Service Desk phone calls, email queues, and auto‑triggered request queues during assigned shifts.
• Log, diagnose, and resolve incidents, problems, and service requests, escalating when necessary.
• Maintain real‑time coverage to meet service‑level agreements and user expectations.

Required profile

• Bachelor’s degree in a related field.
• At least 1 year of relevant IT support experience.
• Own reliable IT equipment (PC or laptop, monitor, headset) and high‑speed home internet.

Required skills

What we offer

• Fully remote work environment.
• Fixed‑term six‑month contract with the possibility of extension.
• Opportunity to support a major healthcare organization.