Remote HR & Technical Support Specialist

About the role

A Human Resources team is looking for a reliable, patient and customer-service-oriented Remote HR & Technical Support Specialist. This is primarily a phone-based role supporting caregivers with general HR questions and providing technical support for the HHAeX+ mobile application. It is a full-time position of 40 hours per week, paid in USD, with 100% remote work.

Key responsibilities

• Answer incoming calls and help caregivers with general HR questions and concerns.
• Provide HHAeX+ app support, including registration, login issues, activation codes and troubleshooting.
• Help with clock-in/clock-out issues and application navigation.
• Route inquiries to the right department and follow up until issues are resolved.
• Maintain accurate notes of caregiver interactions and handle basic HR administrative and occasional compliance tasks.

Required profile

• Proficient written and spoken English.
• Previous call center, customer service or HR experience preferred.
• Comfortable handling a high volume of calls and working independently in a fast-paced environment.
• U.S. EST (New York) business hours; able to undergo a background check.
• Reliable Windows 10+ computer, two monitors, high-speed internet and a backup power source for outages.

Required skills

• Microsoft Office (Word, Excel, Outlook).
• Troubleshooting and navigating multiple software systems.
• Attention to detail, multitasking and organization.

What we offer

• 100% remote work, full-time 40-hour week, compensation in USD.
• Long-term opportunity with a great work environment and potential for growth.