Remote Help Desk Support Specialist

About the role

We are looking for a Remote Help Desk Support Specialist to join our building‑materials supplier’s IT team. You will be the first point of contact for internal employees across the United States, providing prompt assistance for PC, printer, mobile device and enterprise‑application issues. The company supports nearly 35,000 employees at more than 800 locations, so you will help keep a large, distributed workforce productive.

Key responsibilities

• Answer inbound IT support calls and create tickets in ServiceNow.
• Troubleshoot and resolve hardware, software and network problems efficiently.
• Document all actions and resolutions within the ServiceNow ticketing system.
• Maintain high‑quality communication while handling a high‑volume call environment.

Required profile

• Experience delivering IT support to end‑users in a remote setting.
• Ability to manage multiple requests simultaneously and prioritize effectively.
• Strong verbal communication skills and a customer‑service mindset.
• Self‑motivated and able to work independently with minimal supervision.

Required skills

• ServiceNow ticketing system.

What we offer

• Competitive hourly rate up to $20 / hour.
• Supportive manager focused on growth and development.
• Collaborative remote team culture within a stable, well‑established company.