Remote Help Desk Specialist

About the role

We are seeking a Remote Help Desk Specialist to deliver prompt technical support to our employees and customers. The role is fully remote and offers flexibility with full‑time or part‑time schedules, including occasional evening or weekend shifts.

Key responsibilities

• Respond to support tickets and inquiries through phone, email, and chat.
• Troubleshoot hardware, software, and network problems.
• Perform password resets, system configurations, and user account management.
• Document incidents, update knowledge base articles, and escalate complex issues.
• Maintain up‑to‑date knowledge of company systems and contribute to internal documentation.

Required profile

• High school diploma or equivalent; IT degree preferred.
• 1–3 years of experience in an IT help desk or technical support role.
• Familiarity with Windows, macOS, Microsoft 365, and basic networking concepts.
• Experience using ticketing platforms such as ServiceNow or Zendesk.
• Preferred certifications: CompTIA A+, Google IT Support.

Required skills

• Windows operating system
• macOS operating system
• Microsoft 365 suite
• Basic networking
• ServiceNow ticketing system
• Zendesk ticketing system
• Remote desktop tools
• Active Directory

What we offer

• Fully remote work environment.
• Flexible full‑time or part‑time schedules.
• Opportunities for professional development and certification support.