Remote Customer Service Representative

About the role

KPS Alarms is looking for a reliable Remote Customer Service Representative to join its support team. The role involves handling inbound calls, assisting customers with alarm and smart‑home services, and ensuring a high level of satisfaction while working from home.

Key responsibilities

• Answer inbound customer calls professionally and efficiently.
• Provide clear information about services, scheduling, and account details.
• De‑escalate concerns and resolve issues calmly.
• Document interactions and account activity accurately.
• Manage multiple systems and tasks simultaneously during active calls.
• Maintain confidentiality, follow company procedures, and uphold service standards.
• Collaborate with teammates and management to improve the customer experience.

Required profile

• Fluent reading, writing, and speaking in English.
• Experience handling high call volumes and professional phone etiquette.
• Strong attention to detail and ability to work independently.
• Basic knowledge of alarm systems, smart‑home devices, and security cameras.
• Reliable internet connection with backup power.

Required skills

• Alarm systems
• Smart home devices
• Security cameras
• Data entry
• Typing
• Web‑based platforms