Remote Contact Center Representative – IHA Scheduling

About the role

The role involves handling inbound and outbound calls to schedule no‑cost in‑home health assessments for members. You will work remotely, engaging with callers to book appointments, address concerns, and provide excellent customer service.

Key responsibilities

• Answer and place calls to members to book In‑Home Health Assessment appointments.
• Listen actively, clarify information, and resolve complaints or service issues.
• Build and maintain trusting relationships with callers and team members.
• Use call‑center software, databases, scripts and tools to document interactions.
• Meet or exceed established call‑center metrics while delivering consistent service.
• Make product or service recommendations when appropriate.
• Participate in training, webinars and on‑camera meetings as required.
• Follow all company policies and complete ad‑hoc tasks assigned by the supervisor.

Required profile

• Minimum 2 years of call‑center experience in a target‑driven environment.
• Experience with outbound sales processes is a plus.
• Outgoing, clear‑diction phone presence with strong communication skills.
• Effective time‑management and multitasking abilities.
• Motivated to learn, grow and adopt a go‑getter mindset.

Required skills

• Windows 11 Pro operating system.
• Video‑calling capability.
• High‑speed, stable internet connection.
• Familiarity with call‑center software and databases.

What we offer

• Hourly pay of $15–$17.
• PTO and health benefits.
• Fully remote work arrangement.
• Immediate start.